Frequently Asked Questions (FAQ)
Q. I have not received the item I ordered.
Firstly, please check the order status of "Order Status/Purchase History" on My Page.
For the order status, please check the status of "Order Status/Purchase History" on My Page.
→ Click here to My Page (login required)
- Split Delivery (When the replenishment arrives, it will be sent to the customer individually.)
- Out of stock currently
- Sold out
- The item will be sent together with the next Monthly BOX
- Invalid
- Sales End (This item is discontinued.)
- New orders are not accepted
- All of the designs of Limited products are completed
- Delivery from the next monthly BOX
If you have not received the shipped parcel, please contact us.
→ Click here for inquiries (login required)