Frequently Asked Questions (FAQ)
Q.Can I specify the delivery date and time?
You cannot specify the delivery date and time.
If delivery has been attempted but the recipient is absent, please according to the courier company and follow the instructions below.
1) DHL: Please request for redelivery as indicated on the Delivery Attempted notification. (Redelivery date can be specified.)
2) EMS: Your local post office is indicated on the Delivery Attempted notification. Please pick up your package at your local post office where it will be kept. (This may differ by country/region. Please confirm with your local post office.)
* If the product is returned without contact from the customer within the storage period, the product price (including the overseas shipping fee) cannot be refunded.