Q&A (frequently asked questions)

FAQ

  • If you can "stop" after delivery, you can deliver only once.

    Please check here for how to stop.

    • You cannot request a "one-time order" in advance.
    • Items of Just One" in Delivery Pattern, which are often found in fashion items, will be delivered only once when you order. (These items automatically stop delivery after two months even if you do not follow the procedure.)
  • The "Just One" mark is one of Delivery Pattern for items in [FELISSIMO Monthly BOX].

    Therefore, even if you apply for a "Just One" item, it will be delivered as a [FELISSIMO Monthly BOX], but "Just One" will be delivered continuously because it is a "one-time delivery" pattern. There is no item.

     

    Please check here for details of Delivery Pattern.
  • You can check and change in the member menu

    ■Confirmation of application
    After applying "Application Status/Purchase History" Please verify.

    　　
    • In the case of mail or facsimile, it will take several days before it appears on the website. Also, if you change your order at a later date, you may not be able to see the changed contents.


    ■ Change of application
    For first-time and resuming customers, we will process your order by the same day as your application, and for those who continue from the previous month, we will process your order by the "application deadline". Additional changes is possible.

    • If your order has already been processed, it will be re-arranged through the change procedure. Please note.
    • Since the application will be overwritten each time you send it, please send all the final requests for additions and changes to the application.
  • Please follow the procedures below.

    ■ If you forget your FELISSIMO ID or password
    Login screen If you have forgotten your FELISSIMO ID or password, please try resetting your password.
    FELISSIMO ID will be sent to you by email after you have completed resetting your password.
    *The notification email after the reset is completed will be sent to the email address registered in email address 1.

    ■ If you have forgotten your registered email address
    here We will respond to inquiries from

    ■ If you cannot log in for other reasons
    ① Please check your environment.
    The OS version may not be the recommended environment for using FELISSIMO website.
    Recommended environment for using here Please confirm.

    ② Once, Login screen If you have forgotten your FELISSIMO ID or password, please try resetting your password.
    If you are still unable to log in, here Please contact us from

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Contact us

  • phone

    0120-924-213
    (Toll free)
    • Weekdays: 9:00-18:00 Saturdays: 9:00-17:00
    • In order to value your opinions and requests, we will record them.
    • Some IP phones may not be available.

  • FAX

    0120-924-214
    (no communication charges)
    • Please enter your phone number, fax number, membership number, and name.
    • Please let us know if it is not convenient for you to reply by fax.
    • Some IP phones may not be available.
FELISSIMO CORPORATION
7-1 Shinkocho, Chuo-ku, Kobe 650-0041