• ・"Delivery" is a service that delivers parcels to your front door or delivery box regardless of whether you are at home or not.
• ・配達時にインターホンを押すことがあります。
• ・Delivery time is from 6:00 to 22:00. Date and time cannot be specified.

Delivery is not subject to the desired delivery time.

We deliver between 6:00 and 22:00.
*The "desired delivery time zone" selected at the time of application is only applied for face-to-face delivery.

置き配でお申し込み済みの荷物を通常配送（対面お届け）に変更することはできません。

In case of failure to place

After the delivery is completed, the delivery staff will take a picture showing where the package was placed and send it by email within 20 minutes.

• * Depending on the placement location, the entrance door and nameplate may be included in the photo.
• *Photos taken will not be used for purposes other than contacting the customer by email and confirming delivery, and will be deleted from the terminal of the delivery staff after a certain period of time.

In the case of a self-locking apartment, the delivery staff cannot come to the front door, so we will deliver it to the delivery box. Apartments that do not have delivery boxes will not be able to deliver packages.

About delivery to a delivery box

In case of failure to place

FELISSIMO 's delivery service makes reasonable delivery schedules to reduce the burden on long-distance drivers and delivery staff. For this reason, it may take a few days for remote areas and weekends and holidays.

• *Please contact us if you do not receive the item within 5 days of shipping.

In the following cases, we will deliver by normal delivery (face-to-face delivery), even if you wish to leave it.

• ・When the total size of the delivery box exceeds 100 cm in length, width, and height
• ・Products shipped directly from production areas
• -Refrigerated or frozen specified
• ・オートロックのマンションで、配送員が宅配ボックスを利用できない場合（空きがない、設置がない、利用登録がない、故障中など）
• ・年末年始やゴールデンウィークなど大型連休前後の発送分
• ・When delivery is not possible due to other delivery circumstances (such as significant delays in delivery due to unfavorable weather or traffic conditions).
• *Packages of a size that can be posted in will be delivered by "Yu-Mail" or "Yu-Packet".

The default setting is "No". We accept requests for each application unit.

If you don't see the desired delivery field

Request for delivery of reserved items

LOCCO, a distribution company in which FELISSIMO has a stake, will deliver the items by hand.

About delivery company

置き配の配送会社「LOCCO（ロッコ）」からも、置き配についてのご案内メールをお送りします。置き配場所の指定や変更は、メール内にあるＵＲＬから専用フォームにアクセスしてください。

About delivery company

About email reception settings

About delivery to the front door

About delivery to a delivery box

About delivery to places other than the entrance or delivery box

In case of failure to place

After the delivery is completed, the delivery staff will take a picture showing where the package was placed and send it by email within 20 minutes.

• * Depending on the placement location, the entrance door and nameplate may be included in the photo.
• *Photos taken will not be used for purposes other than contacting the customer by email and confirming delivery, and will be deleted from the terminal of the delivery staff after a certain period of time.

About email reception settings

If you do not specify the delivery location in advance, we will deliver it in front of the entrance.

• ・Luggage will be wrapped in a bag to prevent dirt and rain.
• ・We will send you a delivery completion email with a photo showing the delivery location within 20 minutes after delivery.
• * Depending on the placement location, the entrance door and nameplate may be included in the photo.

置き配時のインターホンについて

Handling of photographs taken

In case of failure to place

If there is a delivery box and the delivery location is not specified in advance, it will be delivered to the delivery box.

• ・We will post the delivery completion notification with the box number and password, or the receipt output from the delivery box, to the post.
• ・We will send you a delivery completion email with a photo of the delivery box and delivery completion notice (or output receipt) within 20 minutes after delivery. The email may be sent in two parts.

置き配時のインターホンについて

Handling of photographs taken

• ・宅配ボックスに空きがない場合は、インターホンにて確認させていただくことがあります。置き配ができなかった場合は後日通常配送（対面でのお届け）に切り替えてお届いたします。切り替え手続きには日数がかかります。ご了承ください。

About delivery to Auto Lock Mansion

In case of failure to place

In auto-locking apartments, the delivery staff cannot come to the front door, so the parcel will be delivered to the delivery box. Apartments that do not have delivery boxes will not be able to deliver packages.

About delivery to a delivery box

In case of failure to place

玄関前・宅配ボックス以外に置き配を希望される場合、発送日に配送会社LOCCO（ロッコ）から届くメールからご登録ください。一度ご登録いただければ毎回同じ場所にお届けします。

※配送会社LOCCOからのメールが届かない場合、迷惑メールフォルダに振り分けられていないかご確認ください。メールが届いていない場合は、下記配送会社お問い合せフォームからご連絡ください。その際フェリシモから発送時にお送りする「お届けについて」のメール内にある「お問い合せ用荷物番号（65から始まる10桁の番号）」もお伝えください。

• ・If the delivery person is on the way to deliver the product before registration, the registration may not be completed in time and the product may not be delivered to the desired location.
• ・Luggage will be wrapped in a bag to prevent dirt and rain.
• ・We will send you a delivery completion email with a photo showing the delivery location within 20 minutes after delivery.

置き配時のインターホンについて

Handling of photographs taken

In case of failure to place

• I want it to be delivered every time
• I want to know the target area of the delivery service
• The desired selection field for delivery is not displayed
• Request for delivery of reserved items
• Is it possible to leave and deliver even in an auto-lock apartment?

• I want it delivered to a designated location such as a gas meter or a storeroom.
• What should I do if I want to change the delivery location?
• If I don't specify a place to put it, can I have it delivered?
• Is it necessary to specify the delivery location each time an item is shipped?

• I want it to be delivered only when I am away
• I want to change from delivery to standard delivery
• I want to know the delivery time zone for the parcel delivery
• I want to specify the delivery date and time for the unattended delivery

• About email reception settings
• Regarding the handling of photographs taken at the storage location
• I received it as a deferred delivery, but I did not receive a delivery completion email.
• If I don't need to attach a photo in the delivery completion email, can I prevent it from being taken?

• 置き配時にインターホンは押しますか？
• I requested to leave the item, but it was delivered by standard delivery.
• Regarding correspondence when delivery is not possible
• About the delivery company LOCCO
• About correspondence at the time of loss
• Inquiries about delivery