Frequently Asked Questions (FAQ)
FAQ
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Please check that the login ID and password you have entered are correct. (If the caps lock key is on or off)
If you still cannot log in, please reset your password from "Forgot your LOGIN ID/Password" on the login page.
→ Click here to the login page -
After logging in, please check it from "Order Status/Order History" in My Page.
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The first delivery of Monthly BOX will be delivered to your side in 3 to 4 weeks from the order. Yet, you may receive your order a bit earlier depending on the situation of the goods. Express BOX will be delivered around 5 to 12 working days after application. Pre-order delivery varies depending on the products.
For Monthly BOX, beginning with your second order, please place your order before the monthly deadline once you receive the products.
(The delivery will be made in advance or delay depends on the situation of goods)Please refer to the shopping guide for each "About Delivery".
→ Click here for the Monthly BOX shopping guide-"About Delivery"
→ Click here for the Express BOX/Pre-order shopping guide- "About Delivery" -
Monthly BOX cannot specify the design.
Express BOX and Pre-order are available to choose the design of products.For Monthly BOX, other than the Just One and One Pattern products, please leave the selection of the design and order of your delivery to us. We are confident that you will be pleased with our selection. Please look forward to the monthly deliveries.
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Items cannot be refunded or exchanged unless they are defective.
If the item is defective, please contact our Global Customer Service within 10 days after delivery of the item.
→ Click here for inquiries (login required)
For the cancellation of Monthly BOX, please cancel or revise by placing the order again before the cut-off date.
If the cut-off date is passed, please contact us using the Contact Us Form.
*In addition, if the "Order status" in My page is "Preparation for delivery", it cannot be cancelled.
→ Click here for inquiries (login required) -
Yes. Overseas Shipping and Handling Fee is necessary.
Please refer to the "Countries/Regions where deliveries are available, Shipping and Handling Fee" in the Shopping Guide.
→ Click here for "Shipping and Handling Fee" in the shopping guide.
Search by category
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- To which countries/regions do you ship?
- What is the delivery method?
- How can I check the shipping status?
- Is there a handling fee?
- When will I receive my order?
- Can the delivery date and time be specified?
- Can I change the delivery address after ordering?
- I haven't received the item I ordered.
- What is the order cut-off date?
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- Can I pay by credit card only?
- I want to change my payment method.
- What is the settlement time of payment and exchange rate?
- Will there be costs other than the price of the product and Overseas Shipping and Handling Fee?
- What will happen to the billed amount if the ordered product is out of stock?
- If the item I order is out of stock, how will I be notified?
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- Please tell me what languages are available for communication with Felissimo Global Customer Service.
- About the delivery of magazine catalogs.
- If I was a member of Japan before, what do I need to do?
- What do I need to do when returning to Japan from overseas?
- Can I change the size of the product during the subscription period?
- 予約商品を途中でキャンセルできますか？