Q&A (frequently asked questions)

Q. I want to withdraw/cancel

Please follow the procedure from the following items.

■I would like you to stop (cancel) the next month's Monthly BOX delivery.

You can do this from the member menu. Please check here for details.

■Do not shop at FELISSIMO for a while.

  • Please contact us here for the procedure to stop sending catalogs by mail direct mail.
  • If you want to cancel your FELISSIMO membership, please contact us here.

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Contact us

  • phone

    0120-924-213
    (Toll free)
    • Weekdays: 9:00-18:00 Saturdays: 9:00-17:00
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  • FAX

    0120-924-214
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FELISSIMO CORPORATION
7-1 Shinkocho, Chuo-ku, Kobe 650-0041