privacy policy

FELISSIMO aims to create a happy society through its business activities, and is developing a business that creates various products, services, and projects and delivers them to society and customers. For us, the personal information we obtain from our customers is extremely important to support FELISSIMO 's activities. FELISSIMO and FELISSIMO Group companies (in principle, consolidated subsidiaries and affiliated companies of FELISSIMO Co., Ltd.) believe that FELISSIMO safe and appropriate management of personal information is the basis of our business activities and our social responsibility. We hereby declare that we will establish, implement, and maintain a "Personal Information Protection Policy."

FELISSIMO will comply with laws and regulations regarding the handling of personal information, guidelines established by the government, other norms, and internal regulations regarding the handling of personal information handled in all businesses and personal information of employees, etc. Furthermore, we have established a personal information protection management system and strive to protect personal information.

1. When acquiring and using personal information, we will specify the purpose of use and will not handle personal information beyond the scope necessary to achieve the specified purpose of use (use for other purposes). In addition, we will take appropriate management measures to prevent personal information from being used for other purposes.
2. We will not provide acquired personal information to third parties unless we have the consent of the individual or as required by law.
3. If we receive a request for disclosure or consultation regarding the handling of personal information we hold, we will respond appropriately and in good faith.
4. In order to appropriately manage personal information, we will take organizational, human, physical, and technical security control measures to prevent leakage, loss, or damage of personal information. Additionally, if any of these issues occur, we will take corrective measures without delay.
5. In light of changes in social conditions and the environment, we will continually review our personal information protection management system and improve our efforts to protect personal information.

FELISSIMO manages personal information safely and appropriately in accordance with the "Act on the Protection of Personal Information" and other laws and regulations (hereinafter referred to as "Laws, etc."). FELISSIMO will announce the following matters based on laws and regulations.

FELISSIMO uses acquired personal information such as your name, address, telephone number, date of birth, and email address for the following purposes. We will not use your information for purposes other than the intended purpose, except with prior consent or exemptions based on laws and regulations. If personal information is to be used for purposes other than those listed below, we will obtain the consent of the person concerned.

1. Fulfillment of application matters, such as ordering, delivery, and payment processing of FELISSIMO products and services, and subsequent management.
2. Sending catalogs, free samples, direct mail, etc. introducing products and services of FELISSIMO and FELISSIMO group companies
3. Sending catalogs, free samples, direct mail, etc. of other companies that FELISSIMO deems appropriate
4. Development, improvement and sales promotion of products and services
5. Creating statistical data in a state where individuals cannot be identified for the purpose of marketing research, understanding social trends, etc.
6. Execution of operations and services entrusted to FELISSIMO
7. Credit management, collection management, and receivables management regarding transactions with FELISSIMO
8. Responses to opinions and inquiries

1. Management of business, events, promotional plans, etc., communication, responses, and sending of materials, etc.
2. Sending catalogs, free samples, direct mail, etc. introducing FELISSIMO products and services
3. Sending catalogs, free samples, direct mail, etc. of FELISSIMO Group companies and other companies as deemed appropriate by FELISSIMO
4. Development, improvement and sales promotion of products and services

1. Management of various communication plans, communications, responses, and sending of materials, etc.
2. Sending catalogs, free samples, direct mail, etc. introducing FELISSIMO products and services
3. Sending catalogs, free samples, direct mail, etc. of FELISSIMO Group companies and other companies as deemed appropriate by FELISSIMO
4. Development, improvement and sales promotion of products and services
5. Creating statistical data in a state where individuals cannot be identified for the purpose of marketing research, understanding social trends, etc.

1. Responses to inquiries, opinions, and impressions
2. Investigate and confirm the content of inquiries, opinions, and impressions
3. Product development, service improvement, and sales promotion

FELISSIMO will not disclose personal information to a third party for reasons other than listed below:

1. When prior consent is obtained from the person in question
2. If based on the Regulations
3. When there is an urgent need to protect a person's life, body, or property, and it is difficult to obtain the consent of the person.
4. When entrusting all or part of the handling of personal information to the extent necessary to achieve the purpose of use
5. In the case of business succession such as joint venture, etc. personal information will be disclosed to the new entity.
6. In cases where it is necessary for a national agency, local government, or a person entrusted by them to cooperate in carrying out matters stipulated by laws and regulations, obtaining the consent of the person concerned will interfere with the execution of the affairs. If there is a risk of

FELISSIMO may disclose personal information it collects to third parties to complete its intended purposes. If Felissimo determines to use a consignee, FELISSIMO will enter into an agreement to protect the security of personal information, and appropriately manage and oversee it in the course of its business.

FELISSIMO will keep personal data accurate and up-to-date to the extent necessary to achieve the purpose. In addition, we will set a retention period for each type of personal information we hold, taking into account the purpose of use, etc. When the storage period has expired or the purpose of use has ended and the information is no longer needed, it must be disposed of in an appropriate manner or anonymized so that it cannot be recovered, so that no further processing is performed. will do so.

When handling personal information, FELISSIMO will take necessary and appropriate security control measures in line with current technological standards to prevent accidents such as unauthorized access, falsification, and leakage. These safety management measures include the establishment of internal regulations regarding the handling of personal information, organizational management such as regular inventory of personal information, regular education training and awareness activities for employees, etc., and physical safety management. This includes implementation of measures (room entry/exit control, terminal management, etc.), encryption of communications, strict access control, regular vulnerability management of information systems, etc.

1. If you cannot confirm your identity
2. The minimally necessary information for business operation is lacking.
3. If it harms the rights and interests of other customers or third parties.
4.  If FELISSIMO determines inappropriateness for any other reasons.