About Express BOX & Pre-order Return/Exchange/Cancellation
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1.Return and Exchange
Returns and exchanges are not accepted.
If you receive a damaged or defective item, please contact FELISSIMO (GLOBAL) Customer Service Center within 10 days of delivery.
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If the parcel has been returned in Japan without any contact in advance,
or it has been returned for any reason and we cannot reach the customer for a solution, the product's price and shipping fee would not be refunded.
Reimbursements could take as long as 2 months. The payment will be made to your credit card, Alipay or PayPal account.
Please be aware that a difference in the invoice of credit card amount and reimbursement amount may occur at the time of settlement resulting in exchange gain or loss. We cannot be held responsible for return demand.
2. Cancellation
We will not accept cancellations caused by customers.